Protection of personal data

The protection of your personal data is extremely important to us, as we want you to feel safe with us. We process your data exclusively on the basis of legal provisions (General Data Protection Regulation – Regulation (EU) 2016/679, Data Protection Amendment Act 2018, Telecommunications Act 2003). In the continuation of the information on data protection, we inform you about important aspects of data processing within the framework of our website. You can print and save this information at any time.

The highest level of cyber security is established on the entire computer system. Computers are thus protected against illegal intrusions into the computer system, theft or misuse of services, destruction of data and unauthorized modification of data or software. We ensure cyber security with the following measures:
– properly installed fire barrier of the new generation,
– regular checking of procedures for identifying security incidents,
– regular checking of response procedures to detected incidents,
– with appropriate awareness and education of employees,
– with backup copies of key data stored at a remote location.

Contact details of the controller of personal data

Hei’An, music agency, d.o.o.
Marezige 19b
6273 Marezige
Email address: info@heianofficial.com

Protection of personal data

Personal data is any data relating to an individual, where the individual must be a specified or identifiable natural person. We do not monitor the visitors of our website as individuals, but protect their privacy anonymously and in accordance with applicable legislation. We store and process personal data in a central information management program. We do not forward the data to third parties.

The purpose of processing personal data is to provide the best possible user experience and take into account the visitor’s wishes. We process your data on the basis of your consent, the law and for the conclusion and implementation of contracts.

What personal data do we process?

We need basic data (name, surname, address, date and place of birth, identity number (EMŠO), tax number, identity document number) for the purpose of delivering goods to your address. Personal data such as first and last name, address and telephone number may be forwarded to carriers, providers of postal services, delivery services and forwarders for the purpose of delivering goods.

We use contact data (e-mail address, telephone number, fax number, date, time and content of postal or electronic communication) for communication related to the design and implementation of the offer or contracts.

We process data on the use of our website (IP address, date and time of visit, data on pages visited, settings on the website, data on the entry point of Internet access) for the purpose of analysis, which ensures the improvement of the content on our website and for monitoring statistical impulses.

Data necessary for the performance of our services and the conclusion of contracts (data on purchases of goods/services and issued invoices (basic and contact data of the individual, internal customer number, date and place of purchase, purchased products or ordered services, total amount, method of payment, bank details , delivery address, invoice number and date of issue, etc.) are processed for the purposes of fulfilling contractual obligations or exercising rights. They are also used for the purposes of negotiations when concluding a contract. Bank data are not stored, payments are made exclusively in the system of the payment service provider. The data you provide to us for the purpose of refunding money in the event of termination of the contract is processed only for this purpose.

We process data on the resolution of complaints for the purposes of communication related to the resolution of the complaint request. When it comes to solving a service order for goods, we may, if necessary, pass your data to authorized service distributors and information technology service providers in the context of software servicing and maintenance. The purpose of this is that they can contact you for additional clarifications regarding the non-functioning of the device or machine, program.

We process data from forms voluntarily filled in by the user (e.g. in the context of prize games, in the case of registering for events) for the purposes of organizing a specific event.

We may use data for our own advertising purposes (e.g. first and last name, e-mail address, address, telephone number) from buyers of our products or services (or users based on consent) to send advertising messages about products and services from our offer. The user can at any time refuse such use of his email address in a free and easy way (clear and visible web link in the text of the email).

Cookies

We collect the above-mentioned data with the help of cookies. A cookie is information about a user that a web browser stores on an electronic device for the possibility of further use. This is information that is stored on the individual’s computer when visiting an individual website and is used to identify, track and collect specific information about Internet users, such as e.g. preferences for certain pages/contents or online shopping habits.

Cookies are therefore very important to ensure a positive experience for the website visitor. More information about cookies can be found at https://www.allaboutcookies.org/.

The following types of cookies exist on the website:
– Temporary or session cookies:
o are stored for the duration of the browsing session and are deleted when the session expires
o are mandatory for the correct operation of certain applications or functionality on websites
– Permanent or saved cookies:
o are used to improve user experience
o remain in the cookie file for a longer period (depending on the choice made by the user in the settings of his internet browser)
– Own cookies:
o they can be permanent or temporary. These cookies are used to store information that the website will use again the next time the user visits this site;
– Other cookies:
o originate from other, partner websites (which, for example, measure traffic). It is about collecting user data from various websites and using it for various purposes, from advertising and analytics to improving their products.

There is also the following sharing of cookies:
– strictly necessary cookies:
o enable basic functions (page navigation, access to secure areas, remembering user entries in online forms, shopping cart)
o are used to adjust the settings to the user’s preferences (method of sorting results/content)
o Technically faultless and uninterrupted operation of the website is impossible without these cookies

– cookies for statistics:
o collect information about how websites are used. The aim is to improve their attractiveness, content and functionality. The use of these cookies takes place only with your consent.
o it is Google Analytics – a tool for website analysis (text files are stored on the visitor’s computer and enable the analysis of his use of the website. It is used to evaluate the visitor’s use of the website, to compile reports on website activity and to provide further services, related to the use of websites and the Internet.
o the storage of cookies and the recording of data produced by cookies and related to the use of the website can be disabled by the user through the appropriate settings of his browser software. In case of shutdown, the visitor may not be able to use all the functions of this website, the efficiency of the website may be reduced. You can change your settings in your browser: https://adssettings.google.com/.

The installation of cookies requires the user’s consent. When the website has a more defined relationship with the user (user account, registration, profile), obtaining consent is already included in the user registration process.

Registered user

If you are a registered customer, it is easier to comply with the requirements for data protection and correctness as well as data transferability. By providing the above data, we enable registered users to:
o Insight into the purchase archive
o Subsequent change of delivery address
o Resolving complaints claims
o Exchange of goods within the framework of contractual rights
o Redemption of gift vouchers
o Redeeming credits due to refunds
o Payment according to the offer and issuing an invoice to the company
o Deferred payment

Based on the user’s consent, the company will keep the user’s personal data permanently until its cancellation. The user can cancel the processing of personal data at any time free of charge. The right to withdraw consent applies only to the processing of those personal data that are processed on the basis of your consent, but not to the processing of data that is processed on the basis of other lawful bases.